Our terms and conditions of hire apply to a customer who orders in person, online, over the telephone or by email. 

  These terms and conditions may be subject to change from time to time.

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Quotations

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• Quotations are valid for 30 days and may be subject to change.​

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Payment

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• ​A 50% non-refundable booking deposit is required at the time of booking which is to be paid by bank transfer.

• The outstanding balance, any applicable Delivery Charge and Damage Deposit is to be paid by bank transfer 14 days prior to the event date.     

 

 Period of Hire

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• Our period of hire is usually 3 days.

• We will normally deliver the day before the event and collect the day after.

• All items remain the property of Little Vintage Teacup at all times.

• During the period of hire our items remain the sole responsibility of the hirer until the items are returned to or collected by Little vintage Teacup.

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 Breakage, damage and loss

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• A damage deposit of 50% of the total hire cost is required to cover any breakages, damage or loss to the hired items during the hire period.  

• The damage deposit is to be paid by bank transfer 14 days prior to the event.

• Should the cost of any breakages, damage or loss exceed the damage deposit, the customer agrees to pay the balance.

• The damage deposit will be refunded 5 days after the agreed collection or return date, once the hired items have been washed and checked less any deduction for breakage, damage or loss as per the scale of charges agreed at time of booking.

• The customer is responsible for any breakage, damage or loss of the hired items during the hire period and will take all reasonable steps to protect the hired items from theft, weather, vandalism or improper use.

• The hired items must not be moved from the delivery address unless agreed with Little Vintage Teacup in writing at time of booking.

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 Condition

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• All of our china is Pre-loved Vintage and therefore the odd blemish or imperfection is to be expected.

• Due to its age and delicate nature it may show some signs of wear to the pattern or gilt but does not have any chips or cracks.

• Similarly the vintage cutlery may show some signs of wear as too the tablecloths and napkins but without any holes or tears.

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 Delivery & Collection

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• ​All hire items will normally delivered the day before the event and collected the day after.

• Delivery and collection is free, for orders over £50.00, within a 5 mile radius of Tring HP23 5DN after which a small charge will be applied.         

• Payment for delivery & collection is to be paid by bank transfer 14 days prior to the event date and is to be paid at the same time as the remaining balance and damage deposit.

• Address for collection and delivery must be the same.

• All of our hire items are available for customer collection and return from Little Vintage Teacup, Tring, HP23 5DN by prior arrangement at no extra cost to the hirer.                                                                                                                                                                                                                              

 Cancellation

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• We understand circumstances my change and where possible we will work with you and do our utmost to secure an alternative date for your event.

• ​If the event is cancelled by the customer within 14 days prior to the event date then 100% of the hire charge will be payable.

• If the event is cancelled by the customer prior to the event date then the damage deposit and any delivery/collection charges applied will be refunded in full.

• Cancellation must be made by email to michelle@littlevintageteacup.co.uk​

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 Insurance

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• Insurance against breakage, damage, loss or theft is the responsibility of the customer.

• Little Vintage Teacup will not be held responsible in the event of any injury or damage caused by the hired items during the hire period, however they are caused.

• The hire items are hired entirely at the customers own risk.

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Washing Up

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• Washing up is complimentary so there really is no need for you to wash any of the china or cutlery.

• All hire items are strictly HAND WASH ONLY, therefore please DO NOT place any of our china or cutlery through the dishwasher.

• All we ask is that you clean off any food and pour away any liquids before repacking and we will do the rest.

• Please do not place any items in the microwave!

 

 Setting Up & Packing Away

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• With prior arrangement Little Vintage Teacup is more than happy to come along and help with the setting up and packing away of your delivery.  Further information available on request.

 

 Upon Collection & Return

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• It is the responsibility of the hirer to ensure that all our items are carefully repacked in the packaging boxes provided by Little Vintage Teacup.  

• We will provide a full list of all items hired for you to use as a checklist so please keep this safe.

• If you have arranged for Little Vintage Teacup to collect your hired items please ensure that they are repacked and ready for collection at the agreed time.

• All customer returns to Little Vintage Teacup must be received at the agreed time.

 

 With Our Compliments

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• We supply White Sugar Cubes & Washing Up free of charge.

• Little Vintage Teacup accepts no responsibility for damage to property or injury to persons caused during the use of our items.

• By placing an order with Little Vintage Teacup you are agreeing to the Terms and Conditions above.